Toyo Tires - Pothole and Puncture Guarantee

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Excellence in Quality

Toyo tyres are manufactured to the highest standards, using advanced state of the art equipment and latest quality materials. In addition, Toyo tyres undergo rigorous product testing processes at all stages of development and manufacture. For these reasons, Toyo Tires are so confident of the quality and reliability of our tyres, we guarantee it.

The Toyo Tires Guarantee

Toyo Tires will replace any tyre that is found to be defective due to the manufacturing process or materials used. Toyo Tires will replace any tyre with unrepairable damage resulting from normal road use.

How to make a claim

To make a Tyre Life Guarantee claim, simply return the tyre to the Toyo Tires Platinum Dealer it was purchased from. Your Toyo Tires dealer will need to ensure both your guarantee and the nature of your claim is valid. Provided that produce your original sales invoice and stamped guarantee leaflet your dealer will replace the tyre at a discounted price based on the amount of tread remaining on the tyre.

How is my percentage calculated?

Your Toyo Tires Platinum Dealer will measure the remaining legal tread on your tyre. The tread will be measured in the centre and on the edges of the tyre to ensure an accurate and consistent reading. If any measurements on the tyre are below 2.0mm, no credit will be given. The decision of the individual participating Toyo Tires Platinum Dealer is final. By looking at the table opposite you can see how the amount of remaining legal tread is converted to a percentage claim allowance. This allowance is then redeemed as a percentage discount against the current selling price of your new replacement Toyo tyre. The terms of this guarantee require that the replacement tyre tted is the same size as the original and is a Toyo tyre. Your old guarantee leaflet along with the damaged tyre will be retained by the dealer and a new guarantee leaflet will be issued to cover the new tyre.

What if I want to change to another brand of tyre?

You cannot make a claim under this guarantee if you wish to switch to another tyre brand. However, if your Toyo Tires Dealer believes that your tyre may have failed due to a manufacturing fault rather than due to accidental damage, they will be more than happy to send it back to the manufacturer through the official tyre industry adjudication process. Only after the adjudication process has been completed and a manufacturing fault found, will a percentage allowance be made based on the remaining legal tread on the tyre. You can then use this allowance to affect a discount against any replacement tyre brand you choose to purchase. The manufacturer’s decision will be final.

Guarantee Exclusions

The Guarantee covers material or manufacturing defects, and irreparable damage caused by normal road use.

It excludes damage caused by the following:

A mechanical defect in the vehicle
Use of unsuitable wheels
Not maintaining correct tyre pressures
Carrying or towing loads in excess of vehicle specifications
Improper or prolonged use of snow chains
Competition use
Removal of a wheel or poor fitting of the tyre
Acts of God, fire, vandalism or theft
Road traffic accident damage or ensuing problems
Use of tyre that doesn’t match the vehicle specification

Terms and conditions

This guarantee applies to Toyo tyres only and will be honoured only by participating in Toyo Tires Platinum Dealers for the life of the tyres or when the tyres reach a tread depth of 2mm, whichever comes first.
This guarantee is valid provided there is a minimum tread depth of 2mm on the tyre.
All claims must be accompanied by an invoice and the fully completed original guarantee certificate issued at the time of purchase, the tyre having been balanced and a new valve tted where necessary by an authorised Toyo Tires Platinum Dealer.
You will be charged only for the tread used but the guarantee contribution must be used against the purchase of a new Toyo tyre.
The tyre must have been used for normal road use. Off road use, racing, deliberate or malicious damage will invalidate the guarantee.
This guarantee does not cover 4x4 (All-Terrain & Mud Terrain), Van or Motorsport tyres.
The extended guarantee is limited to cars and car derived vans and expressly excludes vans, pickups, car derived campers, taxis, private hire and driving school vehicles.
Run at tyres are not included under this guarantee.

The remaining tread depth of the tyre will be judged from taking an average of three tread depth readings around the centre of the tyre, none of which must be below 2mm.
Tyres with a suspected manufacturing fault or tyres irreparably damaged will be replaced at the rates on the remaining tread depth chart below.
The guarantee applies to the original purchaser and is not transferable. This guarantee does not cover rapid or uneven wear caused by vehicle defects. This guarantee is invalid if the tyre is removed or repaired by any other company or individual.
If a tyre is deemed repairable by your retailer it will be repaired free of charge and not replaced. Any punctures sustained during the period covered will be repaired to British standard BSAU/159 free of charge. Repairs can only be undertaken to the repairable tread area of the tyre. A new tubeless valve will be fitted if necessary and the wheel rebalanced as required free of charge.
This guarantee only covers replacement tyres equivalent or greater than the OE recommended speed and load index.
Refitting, rebalancing and new valves are free of charge.
This guarantee is in addition to your statutory rights which are unaffected.